Travel platform
Travel CRM Software in Dubai & the UAE
Travel agencies lose more revenue to slow follow-up than to price. An enquiry that gets a quote in twenty minutes converts far better than the same enquiry answered the next morning, and most agencies have no system that makes the fast response possible.
Our travel CRM captures every enquiry from every channel, builds quotes and itineraries in minutes, automates follow-up, and shows you exactly where enquiries are being lost.
What the platform does
Built as a product but configured to your operation, so you get the speed of something proven with the fit of something bespoke.
Capability
What it covers.
- Enquiry capture from website, WhatsApp, email, phone and social in one inbox
- Automatic lead assignment by destination, product type or agent workload
- Itinerary builder producing branded, professional quotes in minutes
- Quote versioning so revisions do not overwrite the original
- Automated follow-up sequences across email, SMS and WhatsApp
- Pipeline management with conversion tracking by stage, source and agent
- Customer profiles with travel history, preferences and passenger documents
- Payment tracking, instalment plans and outstanding balance alerts
- Post-travel feedback capture and review request automation
- Reporting on agent performance, source ROI and conversion rate
How it runs
From demo to live.
Implementation is phased so something useful goes live early rather than everything arriving at the end.
- Step 01
Discovery
We map your current process and identify what the platform must match, what it can improve, and what you should stop doing entirely.
- Step 02
Configuration
Rules, workflows, permissions and integrations configured to your operation rather than a default template.
- Step 03
Data and training
Migration of existing data, then training for the people who will actually use it daily rather than only for managers.
- Step 04
Go live and support
Phased rollout with support through the first cycles, when the real edge cases surface.
Why Globosoft
Reasons that are checkable.
Questions
Questions about travel crm.
Can it capture WhatsApp enquiries?
Yes, through WhatsApp Business API integration, so WhatsApp conversations become tracked leads instead of messages sitting on one agent's phone.
Does it connect to our booking system?
Yes. We integrate with our own booking platform and with third-party systems, so a converted quote becomes a booking without re-entry.
Can agents build itineraries quickly?
Yes, templates, saved components and a day-by-day builder mean a professional branded itinerary takes minutes rather than an afternoon in a word processor.
Is it suitable for a small agency?
Yes. It scales from a handful of agents to large multi-branch operations, and the small-agency configuration is deliberately kept simple.
Keep reading
Related platforms.
Travel Booking System
A travel booking system is not one product. A DMC managing contracted inventory, a B2B consolidator distributing to agents, and a B2C brand selling directly all need fundamentally different pricing logic, credit handling and distribution, even though they all sell the same hotel room.
Read onTravel Accounting System
Travel accounting breaks general-purpose accounting software. Revenue is recognised on travel dates rather than booking dates, BSP settlements arrive as bulk files needing line-by-line reconciliation, and profitability has to be measured per file rather than per invoice.
Read onHotel PMS
A hotel PMS is the operational spine of the property. When it is slow at check-in, disconnected from the channel manager, or unable to show housekeeping status in real time, every department improvises, and guest experience degrades in ways that show up in reviews.
Read onWant to see travel crm against your own process?
We will demo it against your workflow rather than a script, and tell you plainly whether it fits.